Embrace It with Lainie & Estela - Smashing Disability Stigmas
Embrace It with Lainie & Estela - Smashing Disability Stigmas
Embrace It: Episode 60 Delaney Norvor - Unlocking Your Voice
What if you could lead an entire team, present complex ideas, and engage in high-stakes discussions without ever speaking a word? This episode of the Embrace It podcast introduces you to Delaney Novor, an inspiring young leader who has mastered this art. As the Director of Product Management at the National Apartment Association, Delaney uses cutting-edge text-to-voice technology to navigate her professional and personal life seamlessly. Learn how she overcame communication barriers caused by dystonia and revolutionized her career, making her a beacon of empowerment for underrepresented professionals.
From her first encounter with assistive technology in middle school to the sophisticated Speech Ninja platform she uses today, Delaney shares her transformative journey in an authentic and compelling manner. She recounts her experiences with a high school transcriber and the pivotal moment a remote job led her to fully embrace text-to-voice tools. Delaney’s story is not just about technology; it’s about resilience, innovation, and redefining what’s possible. This episode is a must-listen for anyone curious about the intersection of tech and accessibility, and how it can enable everyone to work and live on their own terms.
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Welcome to the Embrace it series, where women with all types of disabilities can be real, resourceful and stylish. With each episode, you'll walk or roll away with everyday tips, life hacks and success stories from community leaders and influencers. So take off your leg braces and stay a while with Lainey and Estella.
Speaker 3:Hi, I'm Lainey and I have CMT, and I'm Estella and I also have CMT, a neuromuscular disorder affecting approximately 2.6 million people worldwide, that's as many as MS.
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Speaker 3:Each episode is designed to challenge your own stigmas and beliefs around disability. We want our listeners to get the most value for their time spent with us, so we interview some of the most empowering disability badasses in the world. Through storytelling, personal experiences and tips, we're all reminded of our own strengths and endless potential.
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Speaker 3:Hey Embracers. Welcome to another episode of the Embrace it podcast with Estella and Lainey. Hey, lainey.
Speaker 3:Hi Estella, so good to see you I know and we have Delaney here today, who is our good to see you. I know and we have Delaney here today, who is our special guest. We see her on our screen right now and we are so excited because this is definitely going into uncharted territory for us today this subject matter and I think it's definitely an exciting opportunity for us to explore some digital technology that we haven't yet been exposed to on our podcast, or maybe our listeners haven't either. So today's guest is Delaney Novor. She describes herself as unabashedly black, young, female and disabled. She is the director of product management at the National Apartment Association. She is a tech entrepreneur, a mentor and an advocate for unrepresented professionals. We want to introduce you, we want to hear about your story, but we want to kind of just make an introduction that you will be using tech-to-voice technology for this podcast. A lot of us are familiar with voice-to-text, but Delaney uses text-to-voice and she has a lovely digital voice that she'll be sharing with us today. So hi, delaney.
Speaker 4:So good to be here. I use text-to-voice technology because I have a mild disability called dystonia, which affects my ability to speak. This technology has been a game changer for me, both personally and professionally. It allows me to communicate effectively in various settings, from casual conversations to high-stakes meetings. Professionally, it enables me to lead my team, present ideas and engage in discussions without any barriers. Personally, it's given me the confidence to participate fully in social interactions. I will also say that I can talk, but I hate repeating myself.
Speaker 4:I was introduced to text-to-speech in middle school. When I was in eighth grade I had an AAC device, but I barely used it because other kids found it weird, so I just continued to talk verbally. Then in high school, I had a transcriber with me in every class, because I also have a mild hearing loss. A transcriber is someone who can caption events and lectures in real time. So my transcriber will be in class with me and she would have two synced laptops where she was captioning the lectures and dialogues in class for me to read. If I had to participate or wanted to, I could type what I wanted to say and she would read it out loud. That was my experience throughout graduate school. After I had graduated with my master's, I warmed up to using text-to-speech again because I had a remote job when I was 25 and I was making six figures, so I had to give presentations, and that is when I decided to use text-to-speech again. This tech has opened up opportunities that might otherwise have been inaccessible, empowering me to live and work on my own terms.
Speaker 2:So, delaney, this is the coolest thing ever, I mean honestly. I mean, not only is this a first for our podcast, but this is a first for me personally, having a conversation with someone who's using this amazing text to voice technology. Like I don't even know where to begin, because it's so cool. First of all, the voice. I mean. I just discovered, by the way people who are listening that on Siri you can change the voice, and so for a minute I had like an Indian man and then like but my kids didn't like that. They thought it was making fun, but it wasn't. But that's a different story. Delaney, tell us how does this work?
Speaker 4:Thank you. It is called text to speech or text to voice. People at work call me the Stephen Hawking of tech because Stephen was the first mainstream figure to use it and bring it to the mainstream media. So I have a website open up right now where I can type and click enter to read it out loud.
Speaker 3:First of all, is that a website that anyone can?
Speaker 4:access. Yes, it is called Speech Ninja and it has a $10 subscription monthly fee. My job pays for it as part of my expenses.
Speaker 3:We definitely want to learn more about you, Delaney, because you are absolutely fascinating.
Speaker 2:Can we just start with what is dystonia, because I don't really know how do you get it? Is it something that's inherited? How did you know you had it?
Speaker 4:Yes, I have dystonia. Growing up it was cerebral palsy because dystonia was not popularly known yet. But in graduate school I struggled finding the specific cerebral palsy that fit my case. So I was like, hmm, maybe it is dystonic cerebral palsy or it is dystonia. It ended up being dystonia because when you look up the symptoms, it was me 100% to a T To answer your next question.
Speaker 4:Growing up with a disability had its challenges, but it also taught me resilience and adaptability from a young age. I learned early on that life wouldn't always be easy, but that didn't mean it was impossible. I credit my parents for this a lot. When I was born they nurtured my confidence and my mom likes to say I was a diva growing up. I did not talk until I was five years old, but I was assertive in what I wanted and I was attuned to my needs. I was not afraid to let it be known.
Speaker 4:The personality I was molded to have was not affected by my disability. It was affected by my confidence and outlook on the world. In short, they just treated me like a normal kid. It also helped that the very first ever disabled person I met in my life was none other than Stevie Wonder. I met him when I was seven years old. I am friends with his goddaughter, who is the daughter of the late, legendary, famed director John Singleton and actress Akosha Avija, who starred in the Color Purple with Oprah playing her sister. Meeting Stevie Wonder taught me, disabled or not, the world is my oyster. People will respect you if you are the best in what you do and you embrace yourself to the fullest when you do. Others will follow and embrace you too.
Speaker 3:How cool, Stevie Wonder. That's pretty impressive for your first interaction with the disability community.
Speaker 2:You know, looking at, we did a little for our listeners. You know, we, because this was a unique interview, we did a little, gave Delaney some questions in advance so that she could prep. And I'm looking at our questions and I'm like one of them is you know who was someone who influenced you as a child in terms of disability? And I guess we know the answer to that right. And obviously you know your parents, as you mentioned, and your family have been really supportive. How did you like learn how to advocate for yourself?
Speaker 4:Yes, definitely. My parents were my first advocates. They saw that I was really smart, so my mom homeschooled me. She read me books, taught me the alphabets. My dad will recite positive affirmations. And then I was sent to a nursery school where I proved that I could hold my own. They were sending me to school in Pampers because I could not talk at that time. But every time I needed to use the bathroom I will ask the teachers, by pointing at my pants and the bathroom, like, take me there. And I was wearing pampers, which I never needed. So they told my mom to put me in diapers. Pampers are diapers. We say pampers in Ghana, but it is diapers here. So, yeah, from that moment on, my parents knew I was going to be just fine.
Speaker 3:You were schooled at home for the early years, but what about college? Were there any key moments during your education that kind of stand out for you as well?
Speaker 4:School was a mixed experience for me. On one hand, I was academically advanced and placed in mainstream classes with able-bodied kids, often being the only Black girl in the room. I never needed special education. By the time I was in fourth grade, I had already read all the books in the elementary school library and was diving into high school level books, including legal thrillers by John Grisham. I even wanted to be a defense lawyer for a while. Because of that, my performance was so high that I skipped sixth grade and went straight to seventh grade. On the other hand, being the only disabled girl in class was challenging.
Speaker 4:I vividly remember PE classes, where I was always picked last for teams, which constantly reminded me of my differences. This feeling followed me all the way to graduate school. I had an experience where a lecturer randomly assigned partners for a major simulation competition that counted for a significant part of our grade. My partner, who was also one of the only other black girls in the class, threw a fit when she found out she was paired with me. She demanded to switch partners or add another person because she assumed I would make her lose. I had to assert that I was more than qualified, having founded three startups in college. In the end, we ended up winning the competition, placing first or second out of a class of around 70 students.
Speaker 2:Wow, like you just are continuing to be amazing. You had mentioned that your job pays for text to voice technology. I'm wanting to say speech to voice, but text to voice technology. Can you tell us a little bit about your job, what you do there and kind of like your basically your journey with mental health and to becoming this? I guess your official title is the Director of Product Management at the National Apartment Association.
Speaker 4:Yes, sure. So I work at National Apartment Association. We are an association that serves the rental housing community. We offer resources and product lines that our members use. Our members are usually property management companies that own residential buildings renters live in and we have guidelines that our members follow to stay aligned with the regulations the government tasks. So, because we have product lines such as Click and Lease, which is our major revenue generator, and we provide lease documents and templates property management companies can use, we have our software that I manage with a team. I manage a team of seven where we keep our product lines moving, and I am also the youngest on my team, so we laugh every time they call me madam, but they're the best and it means a lot when they say I am the best boss they ever had.
Speaker 3:I can see why I mean that's. That's pretty wild and I'm sure you experience. You know that people underestimate you right when they first meet you and how you are probably constantly breaking people's stigmas and expectations of when they see you and what you truly are capable of. Can you talk a little bit about what that's been like? Did you come across that while interviewing for positions? Because I can imagine, with this type of technology, we're recording this podcast right now and there is a pause and you require a pause to answer these questions, to type out your answers and then for the speech technology to start. So what has been your approach to breaking these stigmas and educating people about technology and accommodations in the workplace?
Speaker 4:My story is one of resilience and strategic determination. As a Black disabled woman, I've consistently found myself in situations where I've been underestimated, both in life and in the workplace. This underdog status has driven me to stay five steps ahead, ensuring that I outsmart and outmaneuver those who doubt me. I've always thrived on challenges, using them as opportunities to showcase my strengths and capabilities. My journey has taught me the importance of strategy, and I've made it my mission to eat strategy for breakfast, just as Kamala Harris says, she eats no for breakfast.
Speaker 4:When faced with a no, I see it as a challenge to turn it into a yes, leveraging my skills and persuasion and my ability to present the bigger picture from my perspective. Throughout my career, I've consistently demonstrated that being underestimated can be a powerful advantage. It fuels my drive to exceed expectations and to secure victories that others never saw coming, whether it's in the boardroom or the broader scope of life. I've learned to turn doubt into determination, ensuring that I always come out on top. My story is one of perseverance, strategy and the unwavering belief that I can and will overcome any obstacle placed in my path.
Speaker 2:Amazing and not surprising at all, given how bright you are, young and bright that you have done so much writing Like you. Have tons of articles out there and one in particular really grabbed me, the title especially, and I think our listeners will really appreciate the title and the meaning and I want to just kind of quote, if it's okay you, delaney, in your article that's called the Two Out of Ten Days, you wrote on the bad days which typically occur about two out of every 10, my mental and physical health conspire against me, sending me into a state of profound exhaustion and despair. I mean, I think a lot of people with disabilities and without can relate, moms especially in general. I let's just the list is, you know, endless, but you know especially people with disabilities. Can you share a story, a specific story, from one out of those two out of ten days and how you navigated that day one of the two?
Speaker 4:out of ten days. That stands out to me happened during a critical project at work. I woke up feeling completely drained, both mentally and physically, yet I had important meetings lined up. I pushed myself to get through the day, relying heavily on my text-to-speech technology to communicate. It was exhausting, but I managed to deliver what was needed. The aftermath taught me that, while pushing through is sometimes necessary, it's equally important to acknowledge when to take a step back. As an executive, you really need your second hand. I was operating at full speed without one, so I am glad we now added a senior manager on my team who is my second hand, and it has been very helpful. That experience reinforced the need for balance and self-care in my life. Work will always be there, but your health won't. That is what one of my mentors taught me a few years ago, and she was so right.
Speaker 3:Especially when we're doing work that we're passionate about and we might be more likely to burn out. I find myself burning out sometimes to big projects or big events and you're going full speed and then you just kind of hit that wall and you forget that our bodies are limited right and our health and our energies have limits to them, and to honor that and to not look at that as a negative thing, we'll be right back this is george, fred and jason, the co-leaders of speak, interrupting to say that we hope you're enjoying this episode, but please make sure to check out our new show, the speak podcast, another great show produced by launchpad 516 Studios.
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Speaker 3:You're tuning in to Embrace it with Lainey Anastella, brought to you by Launchpad 516 Studios. You talk also a lot about the intersection of mental health and disability, which you know we talk about obviously a lot on this podcast, lainey and I. You know we talk about obviously a lot on this podcast, lainey and I, about just the emotional navigation required to live with a disability or chronic illness. Can you talk to us a little bit about your experience with that intersection and how you balance or navigate both of those as well?
Speaker 4:Mental health and physical disability are closely intertwined in my life. The daily challenges of managing a disability can take a toll on mental health, leading to stress, anxiety or even depression. Conversely, mental health struggles can exacerbate physical symptoms, creating a cycle that's hard to break. My advice for others in similar situations is to prioritize both aspects equally. Don't ignore mental health just because physical symptoms seem more pressing. Seeking therapy, practicing mindfulness and building a strong support system are crucial steps in managing the intersection of mental health and disability. I will admit that I don't always take my advice because I am an overachiever.
Speaker 4:I am in the mindset of the underdog, where I have to prove everyone wrong and outperform each day. My work yields great results, but at what cost? So I am really trying to find the right balance.
Speaker 2:Yeah, I mean, you kind of said that in I'm going to be the Delaney quoter of articles here. In another article called Pushing Through with the Resolve you said I quote, there are also times when my drive and determination lead me to push through, albeit with a heavy price paid later. Do you, can you share an example of that and how you were able to learn how to balance your ambition with self-care?
Speaker 4:There was a time when I was leading a critical project and I knew pushing through was the only option, despite the toll it would take. I was dealing with a severe flare-up of my physical symptoms, but the deadline was non-negotiable. I managed to complete the project successfully, but it came at the cost of my health. I am the very first product management hire my organization made, so I have been educating my organization on what product management is and best practices, how product strategy can achieve our business goals and growth, et cetera. So I was doing a pre-writing, recording my scripts for each slide of every presentation and I had to use AI to help me edit it, because I am managing a team of seven, a portfolio of $30 million in assets, and it was tiring. So I helped me edit my scripts and save time, but I was accused of using AI to do all my presentations.
Speaker 4:Some coworkers did not understand I was still writing the scripts. It was not AI. They couldn't comprehend. I am bright, like you said. So I had to say even Stephen Hawking had assistants and his wives helped him write his hour-long lectures. I think it was a mix of being intimidated by me and not realizing that I am that good at what I do, and being 28 has nothing to do with my job. The aftermath was a period of recovery, both physically and mentally. This experience taught me that, while determination is admirable, it's essential to recognize your limits. It's about finding a balance between ambition and self-care, and understanding that it's okay to step back when needed.
Speaker 3:And I'm sure there are some generational gaps there as well. In the workplace, with AI technology and you know, just this emergence of intelligence that we have at our fingertips now that we can use as tools to optimize and enhance. I know I love my chat GBT every day and I know Lainey enjoys it as well, and so it is. We are lucky to have that technology at our fingertips now, but at the same time, there's still some stigma and a fear around that. You know people are fearing that their jobs are going to get lost or they don't quite understand it. So thank you for sharing that with us. Are there any other coping mechanisms that you personally use in your daily life to move forward as a professional woman with a disability that might be helpful to our listeners.
Speaker 2:And also like self-care tools. You know, not just professional tools, oh yeah, not just professional tools, but things when we're talking about balancing the mental health and your professional responsibilities. If there's any tools you use.
Speaker 4:Yes, I treat myself every Friday. I like to do takeout on Friday, where I order new food and delight in them. My family makes fun of me for that and my team even sent me a DoorDash gift card because they know how much I love food. It was funny, but food makes me happy. I also listen to music, I watch shows and just chill. I think I know that in five years I would no longer be in the technology industry. A lot of us leave the industry to be farmers or do something that has nothing to do with devices. My dream is to be in hospitality and own my own resort, so we will see.
Speaker 3:Well, I would love to come check out that resort when it's ready, and Lainey and I could spend a weekend there, as you're, maybe we'll do a podcast, we'll share a podcast.
Speaker 2:I think we need to, like you know, an experience podcast where we maybe even, like you know, take our listeners or tune them in. It's important to get in touch with what people need by experiencing it.
Speaker 3:Yeah, but I love that you said music. That's a big one for me too, and food for sure.
Speaker 4:Of course, you too will get an invite and membership where you can come in whenever you want. I used to play guitar and I'm trying to get back into it.
Speaker 3:Wow, how cool. Well, we are there for it. Tell us a little bit more about your advice for our listeners who might be struggling. We hear a lot from the CMT community about struggling in the workplace physically the physical demands of maybe being on their feet all day, or the fatigue being worried that their employer won't be able to make the accommodations, being worried that they might have to redirect their entire career path to accommodate their disability better, and I feel like there's a lot of just anxiety around employment and disability. What advice would you give, as someone who lives that every day, to anyone in our community?
Speaker 4:For individuals with disabilities navigating the professional world, my advice is to be your own advocate. Don't be afraid to speak up about your needs and ensure that your workplace provides the necessary accommodations. Building a support network within your organization can also be incredibly helpful. Find allies who understand your challenges and can advocate on your behalf when needed. It's also important to educate others about your disability, helping them understand your perspective. Finally, remember that your disability is a strength, not a weakness. It brings unique insights and skills that are invaluable in the workplace.
Speaker 2:That's helpful for sure, and you obviously. I loved your beginning part, by the way. I keep going back to young black.
Speaker 3:What was the other part? Disabled, Disabled. I keep going back to young black. What was the other?
Speaker 2:part Disabled, disabled. I just focus on the young part. I don't know why. Maybe because I'm not that Well, I guess I'm not black also, so I guess there's that, but it's strange to ask someone so young this question. However, you are wise beyond your years and when you think back to you, know your life and the things that you now know, like about you, know the mistakes we all make mistakes. Like, if you could go back and you know, tell your old self something, give your old self a recommendation for how to do something differently, what would that be? I've learned, is that nothing?
Speaker 4:lasts forever. Obstacles and problems are temporary, even when they feel overwhelming. In high school, I faced one of the darkest periods of my life. I was dealing with a chronic illness that left me in excruciating pain for months on end, waiting for an appointment at the children's hospital. The pain was so intense and constant and I had no relief, no medication, no answers, just the waiting. It drove me to the brink of despair and I found myself feeling suicidal because it seemed like there was no end in sight During those months, if someone had told me that one day I would be fine, that I would learn to manage it and move forward, I wouldn't have believed them. It felt impossible to see beyond the pain. But time passed and I did eventually find a way to manage my illness and live a fuller life. That experience taught me a profound lesson in resilience and the temporary nature of suffering. This lesson came back to me after I graduated with my master's degree.
Speaker 4:I went through over 40 interviews before finally landing my first full-time position. It was another test of patience and perseverance. I watched as my able-bodied peers, classmates and friends secured their jobs, often much earlier than I did. I had a fake friend, whom I thought was a close friend mocked me for it. It was disheartening to feel like I was constantly behind, even though I knew I had the skills and drive to succeed. But I kept pushing forward, believing that my time would come.
Speaker 4:When I finally did receive a job offer, I was 25 years old and it came with a six-figure salary. That's not something I say to be obnoxious, but to highlight that, despite the delays and the setbacks, I ultimately ended up in a position that was more rewarding than I could have imagined. I was the last among my peers to get an offer, but I ended up making more than many of them. It was a reminder that life's challenges, no matter how daunting, often lead to greater opportunities and blessings. The universe has a way of working things out, even when it feels like everything is falling apart. This perspective has been a guiding force in my life, teaching me to trust the process and keep moving forward, no matter how tough things get.
Speaker 3:Yeah, I mean, I think a lot of us forget, because when we're in it, it feels like we're going to be stuck there forever. Whether that's emotional or physical pain, whether that's relationship problems, whether that's work problems, right, we feel like we're stuck and there's no way out. But time has a way of kind of sorting things out and finding solutions and navigating those challenges. So thank you for reminding us of that Before our last question is there anything that you would like to share that you haven't shared with us yet?
Speaker 4:I think, for your listeners, I want you to believe in the power of manifestation coupled with strategy and execution. I have gotten this far because I manifested my career, but I just didn't think it would be this soon. So when you manifest, be prepared for the universe to reward you with it, and there is no going back.
Speaker 3:I love that you're strategic and still spiritual. You know like that combination is so, so powerful.
Speaker 2:Yeah. So, delaney, we'd like to end. I mean, I feel like you've answered this throughout, but let's give you another chance. What we ask our guests, what does embrace it mean to you?
Speaker 4:To me, embrace it means accepting yourself fully, including your challenges and imperfections. It's about recognizing that your experiences, both good and bad, are integral to who you are Embracing. It means not hiding from your disability or mental health struggles, but instead using them as a source of strength. It's about finding power in vulnerability and turning challenges into opportunities. When you embrace your whole self, you open the door to growth, resilience and true empowerment. It's a mindset that allows you to live authentically and unapologetically.
Speaker 2:You're hired. We have each other's openings.
Speaker 3:I don't know if we can afford to lady, but we definitely could. Um, thank you, we love that. I love that definition. Thank you so much. That's just such a holistic way of looking at. We'd love to share your social media with everyone. So your Instagram is DelaneyNovorcom and Instagram is also at DelaneyNovor. We'll be sure to post that in the show notes for everyone to follow you and see all of your cool content and AI videos. I love it. It's such a cool way of spotlighting your talents and the way that you see the world.
Speaker 3:So thank you for sharing this afternoon with us, delaney, and sharing your story and your wisdom and all of your success. I know we have some contacts in the disability community that we might be collaborating on some future projects with, so I'm excited to explore that and see what comes of that as well and how you continue to just break those glass ceilings.
Speaker 2:Absolutely. It was a pleasure meeting you, delaney and, honestly, probably Estella is so good at editing, there will be no delays. But one thing I can tell you, as someone who has ADD and whatnot, like this talking about self-care, the delay part itself you actually um the word. It's a like a Hebrew word, mitzvah, which means to do a good deed, and it's almost like me. Having to slow down is a good thing, like.
Speaker 2:So that's another Stella and I once did an episode on um um. It's one of our favorite, my favorite episodes. Of course, I can't remember what episode number ADD, but it was about the gifts that you know having a disability like gives you and you're giving the gifts of teaching people patience and teaching people about being mindful and attention to what you're saying, and that is a gift because people are so fast right, myself like at the very front to slow down and listen and have a conversation, even though you know like I'm not hearing your voice, like I'm having to watch, I'm having to pay attention, and that's a mitzvah, that's a gift to other people who don't do that and who've forgotten with technology how to do that. So thank you for that.
Speaker 4:Thank you so much for having me. I enjoyed being with you too and answering all your questions. I hope your listeners leave this episode feeling like they got some few gems. Thank you again.
Speaker 2:Thank you. Bye everyone.
Speaker 3:Until next time. Thanks everyone. Thanks for listening. Hey Embracers, Thank you so much for listening and supporting the Embrace it podcast brought to you by Launchpad 516 Studios executive, produced by George Andriopoulos and hosted by Laini Ishbia and Estella Lugo. Our music and sound effects are licensed through Epidemic Sound Embrace. It is hosted with Buzz Brown.
Speaker 2:Do you have a disability related topic you'd love for us to feature, or could someone you know be a fabulous guest on our show? We would love to hear your comments and feature them on our next podcast. So leave us a voicemail or you can even send us a text to 631-517-0066.
Speaker 3:Make sure to subscribe to this feed wherever podcasts are available and leave us a five-star review on Apple Podcasts while you're at it. Follow us at embraceit underscore podcast on Instagram and make sure to follow all the great podcasts produced by Launchpad 516 Studios.
Speaker 2:We hope you join us next time and continue to embrace it.